I can’t say that I’ve ever contacted a customer service representative regarding anything in my life until now, but I was running out of options and didn’t know how else to resolve my problem in a timely manner. Siteground offers three means of contact: phone call, email or messenger. It was labor day and six o’clock in the morning so I didn’t anticipate anyone responding to my message on their messenger system, but within two minutes I was placed in contact with a customer service representative.
In hindsight it was a very simple fix, but I’m thoroughly impressed by the Siteground customer service representatives. They have helped me with some of the various issues that I’ve been experiencing this week including problems with my websites and coming up with solutions for a client’s website that I’m currently building.
Siteground’s customer service is available 24/7 and their representatives are always friendly and eager to help me with any issue that I’m having, whether simple or complicated. They respond to questions within a few minutes and I’ve spent upwards of 45 minutes troubleshooting with them without complaint or transfer. I obviously don’t have a lot of experience with the customer service of various organizations, but I wager that Siteground would rank as one of the highest in my list if I did. While I’m content with the actual web hosting service, their customer support system is an invaluable feature that should sway anyone in the market for a web host.
Author: Brandon Lazovic
Brandon Lazovic is a district digital manager at General Motors assisting a number of dealers in New Mexico and southern Colorado with website optimization, reputation management, content creation, CRM integration, social media promotion and search engine marketing. Before Lazovic began working at General Motors he collaborated with start up companies in Ann Arbor, Mich. to expand their businesses through digital marketing initiatives and previously served as the news editor for the Eastern Echo in 2016 and as a staff writer for the EMU media relations department in 2017.